Claim - Legal aspects

• Is there a process in place pre-jury?
• What does it involve? Storage conditions? Internal & 3rd Party audits?
• T&C is the only base?

Costs involved

• Legal services
• Marketing aspects
• DEFRA updates & Other Qualified Bodies
• Memberships
• Administration engagement/projects/collaborations
• Logistics services

TECHNICAL & MARKETING SERVICES

• Technical Services offered (individual or pack)
• HACCP/BRC/IFS plan & principles implementation
• Audit preparation & Internal Audits (GAP/GMP/ETI)
• Preventive Claim management
• Pesticide management
• Staff training (Food & Plant Safety; QMS development & ETI)
• Research & Development (Postharvest Technology trials)

Ways of working

• DD documentation – supply & destination base (GAP/GMP/ETI)
• Supplier Base audit / SWOT analysis & Strategy/CAP with each grower
• Legal aspects included on T&C / pre-process & database
• Customer Base audit / SWOT analysis & Strategy on claims
• Delivered volumes vs Claimed volumes by Client (monthly vs weekly at peaks)
• Seasonal reviews